Support
One channel, answered by the people who built it.
First response within 24 hours, every day. That is a commitment, not an aspiration. If you have not heard back inside a day, send it again and say so.
What to include
The domain, and what you expected to see instead of what you saw. If it is about a report or an alert, forward the alert itself. That usually saves a round trip.
What we can help with
- Reading a result you do not agree with. Bring the domain; we will show our working.
- Getting a record right when your DNS host does something unusual.
- Anything about billing, plans or cancelling.
What we cannot do
We cannot change your DNS for you, and we cannot see or recover your email. We only read public records and the reports sent to us.
Security
To report a security issue, email security@watchdmarc.com. We will confirm receipt within one working day.